Many organizations applied the Balanced Scorecard (BSC) to their shared service units (SSUs) in order to increase the value of SSUs; however, few studies show the implementation and effects of BSC on the SSUs in real cases. This study examines two issues: First, we illustrate the case related to...

Understanding an organization's incentive design requires that researchers collectively examine all forms of incentive instruments, namely, bonus, merit raise, and promotion, since these are common components of an incentive structure. Prior research on the weighting of performance measures...

Measuring organizational success is a continuous challenge for both academics and practitioners. Even though studies seem to support that the Balanced Scorecard (BSC) is widely used in many different organizations, few reports identify critical success factors that can maximize the benefits, and...

We investigate the emphasis that buyers place on each of five performance measurement dimensions (technology, quality, delivery, service, and cost) when they select suppliers and allocate orders among those suppliers. The results of a comparative case study of six large buyers in the electronics...

Although the SSC concept has gained increasing attention in practice, researchers have not examined the associated issues sufficiently. Through integration in business processes, shared service centers (SSCs) aim to reduce costs and provide better services to internal customers for efficient and...