We investigate the impact of supplemental information displays on the quality of decisions made using a common strategic performance measurement system, the Balanced Scorecard. A distinguishing feature of the balanced scorecard (BSC) is the number and diversity of its metrics. To effectively...

Subjectivity is pervasive in performance measurement and reward systems (PMRS). Yet, subjective judgments are known to be corruptible, prone to cognitive errors and bias. We address this paradox by examining how managers render subjectivity informative. Our findings, drawn from 38 interviews...