Saunila, Minna; Rantala, Tero; Ukko, Juhani; Pekkola, Sanna - In: International Journal of Quality & Reliability Management 34 (2017) 4, pp. 478-493
Purpose Nowadays, maintenance companies form networks, where multiple organizations and actors can deliver value to the customers. Current literature does not take into account how the value created by the entire network can be measured. The purpose of this paper is to address this research gap...