Measuring performance has increasingly become a focus in hospitality industry. One of the most important approaches to measure performance is the balanced scorecard, which summarizes a critical set of indicators that measures and evaluate the performance of the organization. The researchers used...

Hospitality industry operates their businesses in an increasingly changeable and unpredictable environment, where competition assumes a global scale; that requires the generation of new ideas, tools and methods. In this paper we propose a model to help hotels measure and evaluate the performance...