Kootanaee, Akbar Javadian; Kootanaee, Hamidreza Javadian; … - In: Advances in management & applied economics 3 (2013) 1, pp. 47-60
The balanced scorecard is one of the most successful, endurable management concepts in recent years. The balanced scorecard is a performance measurement tool developed in 1992 by Harvard Business School professor Robert S. Kaplan and management consultant David P. Norton. Kaplan and Norton's...