Understanding the drivers of performance is fundamental to the development of operations strategy and the effective management of operations. Emerging from the service management literature, the service profit chain is a framework which draws together many assumptions about the drivers of...

Competitive pressures and advances in product and process technologies challenge performance management systems in terms of their design and their strategic and operational use. Understanding the roles of such systems is a first step in developing and employing the appropriate system...

Manufacturing strategy has attracted serious research attention in the recent past. In this paper, an attempt is made to review the status of literature in manufacturing strategy. A literature classification scheme is suggested. A total of 260 articles from 31 referred journals and international...