Purpose – Survey research suggests that 85 per cent of companies world‐wide have performance management systems. Of that number, many adopt such systems with the ultimate objective of increasing productivity and profitability. The purpose of this paper is to show how EDF Energy decided to...

Purpose – To understand the use of metrics to attain alignment between the needs of the customer, strategic objectives, and the execution system. This paper examines the process by which metrics at the various levels are developed and the factors affecting this process....

Purpose – The purpose of the research is to analyse the theoretical foundations of the balanced scorecard (BSC) with the aid of a microeconomic model and to illustrate the results in an empirical case. Design/methodology/approach – The model includes demand, production, and objective...

Purpose – To investigate in an empirical situation the resources that drive organizational performance, considering as resources HR practices, human competencies and other tangible resources and evaluating performance according to the balanced scorecard (BSC) model. Design/methodology/approach...

Purpose – To investigate the impact of performance measurement in strategic planning process. Design/methodology/approach – A large scale survey was conducted online with Warwick Business School alumni. The questionnaire was based on the Strategic Development Process model by Dyson. The...

Purpose – To provide and illustrate a structured engineering approach for conceptual design of enterprise performance measurement and management systems. Design/methodology/approach – The paper proposes and utilizes a design approach based on combining an enterprise engineering process with...

Purpose – The purpose of this paper is to describe and illustrate an application of a tool for assessing the maturity and effectiveness of enterprise performance measurement systems. Design/methodology/approach – Assessment elements were defined based on the literature, and the scoring...

Purpose – The recent performance measurement literature suggests that organizations should put more emphasis on non‐financial measures in their performance measurement systems, that organizations must use new performance measurement approaches such as the balanced scorecard and that measures...

Purpose – Local government in Australia has a complex system of accountability, part of which includes the publication of financial comparative performance measures. The purpose of this paper is to demonstrate how questionable financial figures not only distort the reported “bottom line”...

Purpose – To provide an overview of the various ways in which performance management is being implemented in England's primary schools. Design/methodology/approach – A combination of documentary analysis, participant observation and audio‐taped interviews with primary school headteachers,...