Purpose – The objective of this study is to shed some light on the information flow between executives and financial analysts in the context of manufacturing performance measurement and evaluation. Design/methodology/approach – The predictive value, information availability and frequency of...

Purpose – Given the increasing emphasis on performance measurement and improvement, the purpose of this paper is to examine the current views of manufacturing executives on key aspects of performance measures. Specifically, this research focuses on current practices related to extent of use,...

Purpose – The purpose of this paper is to propose a systematic approach to measuring, tracking, monitoring and continuously improving service efficiency, availability and quality in hospitality operational settings. Design/methodology/approach – The proposed measure of service operational...

Purpose – This paper aims to examine, the specific literature related to performance measurement in the service sector. In the process, it also aims to classify and examine innovative approaches and models utilized to measure performance in service operational settings. Based on this...

Purpose – Owing to the increasing competitive pressures in the marketplace in recent years, the different facets of performance measures and measurement have changed. In this context, the lack of a clear understanding of the dimensionality of manufacturing performance tends to negatively...