Preface -- Acknowledgements -- The control function of management -- Management and control -- Management control alternatives and their effects -- Results controls -- Action, personnel, and cultural controls -- Control system tightness -- Control system costs -- Designing and evaluating...

No concept of corporate management has spread as quickly in global business practice as the Balanced Scorecard (BSC) by Robert S. Kaplan and David P. Norton. This discussion paper examines its origins, theoretical foundation, practical distribution and key points of criticism in the literature a...