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How to create indices for bank branch financial performance measurement using MCDA techniques : an illustrative example
Ferreira, Fernando Alberto Freitas; Santos, Sérgio P.; … - In: Journal of business economics and management 15 (2014) 4, pp. 708-728
Persistent link: https://www.econbiz.de/10010415885
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Measuring trade-offs among criteria in a balanced scorecard framework : possible contributions from the multiple criteria decision analysis research field
Ferreira, Fernando Alberto Freitas - In: Journal of business economics and management 14 (2013) 3, pp. 433-447
Persistent link: https://www.econbiz.de/10009761491
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Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
Amado, Carla A. F.; Santos, Sérgio P.; Marques, Pedro M. - In: Omega : the international journal of management science 40 (2012) 3, pp. 390-403
Persistent link: https://www.econbiz.de/10009406986
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Adding value to performance measurement by using system dynamics and multicriteria analysis
Santos, Sérgio P.; Belton, Valerie; Howick, Susan - 2001
Persistent link: https://www.econbiz.de/10001671290
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Exploring the potential of Data Envelopment Analysis for enhancing pay-for-performance programme design in primary health care
Kalinichenko, Olena; Amado, Carla A. F.; Santos, Sérgio P. - In: European journal of operational research : EJOR 298 (2022) 3, pp. 1084-1100
Persistent link: https://www.econbiz.de/10013206925
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Does partial privatisation improve performance? Evidence from a chain of hotels in Portugal
Amado, Carla A. F.; Santos, Sérgio P.; Serra, Jaime M. M. - In: Journal of business research : JBR 73 (2017), pp. 9-19
Persistent link: https://www.econbiz.de/10011647351
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Measuring organisational performance using a mix of OR methods
Santos, Sérgio P.; Belton, Valerie; Howick, Susan; … - In: Technological forecasting & social change : an … 131 (2018), pp. 18-30
Persistent link: https://www.econbiz.de/10011958339
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Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index
Capeletti, Nuno M.; Amado, Carla A. F.; Santos, Sérgio P. - In: Journal of the Operational Research Society 75 (2024) 2, pp. 361-377
Persistent link: https://www.econbiz.de/10014555699
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Assessing the impact of COVID-19 on the performance of organ transplant services using data envelopment analysis
Manoel, Márcia N. F.; Santos, Sérgio P.; Amado, Carla … - In: Health care management science : a new journal serving … 26 (2023) 2, pp. 217-237
Persistent link: https://www.econbiz.de/10014315694