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Delighting customers is attracting considerable attention of researchers from aruond the globe. So, the current study examines frontline employees' perceptions to perform delightful services by highlighting the effect of creative self-efficacy and intrinsic motivation through the intervention of...
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This study examined the influence of employee psychological ownership (PO) and creative self-efficacy (CSE) on employees' creative performance (ECP) and whether CSE moderates the impact of PO on ECP. The study design was cross-sectional and quantitative, while data were collected from 148 public...
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