The pervasive implementation of information technologies in retail banking has paved the way to significant transformations including organizational changes as well as a wider product range. The central theme that is discussed in this paper is the degree to which the unfolding of a technological...

The purpose of this paper is to elaborate an evolutionary perspective on the process of structural change that has characterized the banking industry in the United Kingdom (UK). For this purpose, the evolution of retail financial services is contrasted against the backdrop of the implementation...