Kartinah Ayupp; Chung, Then Hsiao - In: Journal of industrial engineering and management : JIEM 3 (2010) 3, pp. 561-575
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is … perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry … with empowerment, along with whether the employee's socio-demographic characteristics affected their perceptions of …