Narrow search
Showing 1 - 10 of 1,903
Cover Image
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J. - In: Quality management journal : QMJ 27 (2020) 4, pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Cover Image
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of service management 27 (2016) 5, pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Cover Image
Exploring the influence of the human factor on customer satisfaction in call centres
Chicu, Dorina; Mar Pàmies, Maria del; Ryan, Gerard; … - In: Business research quarterly : BRQ 22 (2019) 2, pp. 83-95
The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...
Persistent link: https://www.econbiz.de/10012015931
Cover Image
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz; Jamal, Yasir; Rafiq, Asim; Nisa, Noor Un - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Cover Image
Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
Cover Image
Human resource information system use, satisfaction, and success
Srivastava, Sonalee; Dev, Santosh; Bajaj, Badri - In: International journal of enterprise information systems … 17 (2021) 1, pp. 106-124
Persistent link: https://www.econbiz.de/10012496504
Cover Image
A multi-level examination of quality-focused human resource practices and firm performance : evidence from the US healthcare industry
Akdere, Mesut - In: The international journal of human resource management 20 (2009) 9, pp. 1945-1964
Persistent link: https://www.econbiz.de/10003902959
Cover Image
Employee perceptions of HRM and TQM and the effects on satisfaction and intention to leave
Boselie, Paul; Wiele, Ton van der - 2001
Persistent link: https://www.econbiz.de/10001612143
Cover Image
Employees as reputation advocates : dimensions of employee job satisfaction explaining employees' recommendation intention
Gross, Hellen P.; Ingerfurth, Stefan; Willems, Jurgen - In: Journal of business research : JBR 134 (2021), pp. 405-413
Persistent link: https://www.econbiz.de/10012643813
Cover Image
Reducing employee turnover intention : a customer relationship management perspective
Abdullateef, Aliyu Olayemi; Nyadzayo, Munyaradzi Wellington - In: Journal of strategic marketing 26 (2018) 3, pp. 241-257
Persistent link: https://www.econbiz.de/10011894567