Grobelna, Aleksandra - In: International journal of management and economics 53 (2017) 2, pp. 84-106
The recent rapid growth of the tourism and hospitality industries raises a question about the quantity and quality of … the workforce needed in these sectors. In the tourism/hospitality industry, where most services are delivered directly by … tourism experience. This creates challenges for an industry suffering from high rates of staff turnover, especially of young …
