Purpose – The purpose of this paper is to present a scale for service quality evaluation in the hospitality sector. This scale has two aims: to assess the dimensions and attributes consumers use when evaluating the quality of the service provided by hotels, and to determine what influence...

In this paper we will present the last generation of fiber optics communication networks. We introduce the main concepts related to the fiber optics, and then we show the results of the research made about the chosen case study: GÉANT – the European network to share scientific data. We focus...

Discusses economic and employment patterns in Portugal as they relate to tourism and the economic downturn following linked with the SARS outbreak and international terrorism. Relates macro tourism trends to the challenges facing the tourism sector in Portugal and the specific operational issues...

Purpose – The purpose of this paper is to illustrate the importance of a sound and participatory strategic planning process for the management of tourism at national and regional levels and its contribution to the sustainable development of destinations. Design/methodology/approach – The...

Purpose – This article aims to identify the image of Portugal as a tourist destination in international markets and the impacts of the economic crisis on that image. As the basis for the analysis, the results from the past three years of an ongoing research by IPDT – Institute of Tourism on...

Purpose – This paper aims to introduce the articles in this issue and explain the pertinence of the strategic question. Design/methodology/approach – A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the articles selected....