This study attempts to contribute to the growing body of field research on organizational use of employment dispute resolution. It examines a natural experiment in mediation of discrimination complaints at the United States Postal Service (USPS) to ascertain whether there is evidence of the...

Interest in transformative mediation is growing, yet there are few tools with which to assess mediators' use of the transformative model. This study presents a novel way of examining transformative mediation in practice. It triangulates data from training and screening processes and surveys of...