Purpose: The purpose of the study is to determine whether there exists employee-client matching at the Bottom of the Pyramid (BOP) as well as the most favourable employee- client categorization in terms of employee productivity when serving the BOP market. This is important in a bid to determine...

This paper examines the issue of foreign aid and cash transfers to individuals in low-income economies typically found in Africa. Old-age conditional cash transfers and new mobile banking technology can cope with the well-documented problems related to moral hazard and high transaction costs...

This paper evaluates the effectiveness of several governance mechanisms on microfinance institutions' (MFI) performance. We first define performance as efficiency in reaching many poor clients. Following the literature on efficiency in banks, we estimate a stochastic cost frontier and measure...