Firms have more information than their customers about the availability of the product. Given the increase in the strategic nature of customers, who consider both prices with future availability risk in making their purchase decisions, the firm may be interested in communicating this information...

This article studies the optimal prices and service quality grades that a queuing system --- the "firm” --- provides to heterogeneous, utility-maximizing customers who measure quality by their experienced delay distributions. Results are threefold: First, delay cost curves are introduced that...

This article presents a comparative analysis of possible postponement strategies in a two-stage decision model where firms make three decisions: capacity investment, production (inventory) quantity, and price. Typically, investments are made while the demand curve is uncertain. The strategies...

Previous research has found price discrimination in business-to-consumer (B2C) markets, where buyers are end customers. There is limited research on suppliers' price-quoting behaviors and price discrimination in business-to-business (B2B) markets. It is unclear whether certain characteristics of...

We consider a service firm that caters to price and delay sensitive customers by offering a menu of service grades. Each service grade is associated with posted price and delay. Noting that an optimal menu size could be quite large when there are many classes, we study whether the firm can offer...

We argue that dynamic pricing motivated by the management of inventory holding and ordering costs leads to increased operational efficiencies which could benefit firms without hurting consumers. To demonstrate this point, we equip the traditional economic order quantity (EOQ) setting with a rich...