The "right to repair" movement calls for government legislation that requires manufacturers to provide repair information, tools and parts so that consumers can independently repair their own products with more ease. The initiative has gained global traction in recent years and become a subject...

Problem Definition: We explore how to design professional services in markets that cater to customers with differential usage capabilities. Professional customers avail the service and tailor it to their use, whereas amateur customers, lacking the relevant expertise, obtain the service through a...

This work is motivated by the common practice of add-on pricing, where an add-on is not valuable unless purchased together with the main service. For example, many restaurants serve free bread or complimentary drinks (add-on) while diners are waiting for their entrees (main service) to be...

Bundling is considered to be an effective pricing strategy for zero-marginal-cost information goods. Yet, in many information-goods markets, the effectiveness of bundling remains hard to ascertain. This is because information goods exhibit other characteristics as well, which can potentially...