Purpose The unprecedented development of hotel-branded mobile applications (apps) has been instrumental in facilitating the rich guest–hotel interactions, thus contributing to a high personalization of services. For true personalization, guests need to provide personal information via apps....

Purpose – Recently, ancillary services' (e.g. bag processing, preferred seating) contribution to the overall air travel revenues has become substantial. Yet, no study to date has addressed how these services are purchased. This study aims to investigate air travelers' adoption of mobile phones...

Purpose – The purpose of this paper is to analyze the applicability of biometric systems in travel and explain how they can be used in response to today's increasing security problems. Design/methodology/approach – This research is conceptual. Its analysis is based on an extensive review of...