This paper studies the curious odyssey of "Lean Management"... Under this label, managerial ideas and practices have undergone, first a decisive step towards process thinking, and then a striking return to planning and variance control habits. The study of this historical shift can give us clues...

Intuition and common beliefs can sometimes misguide the mediator and be obstacles to the success of mediation, when they are linked to behaviors which likely induce negative consequences in the process. Following four different stages of a mediation session, this paper names a series of such...

While facilitating the resolution of a conflict, the mediator must pay attention to process. In our prescriptive model, mediation process is structured in six steps: session introduction, successive exploration of facts, needs, options, and commitment, and final conclusion. The proposed model...