Kanninen, Tiina; Penttinen, Esko; Tinnilä, Markku; … - In: Business Process Management Journal 23 (2017) 2, pp. 226-247
Purpose The purpose of this paper is to examine what kinds of capabilities are required by process industry companies as they move toward servitization. The authors proceed in two steps. First, the authors explore the capabilities needed in servitization with a qualitative multiple case study....