Sinclair, David; Zairi, Mohamed - In: Business Process Re-engineering & Management Journal 1 (1995) 1, pp. 75-88
Sustainable competitiveness can only come through building robustness into processes and their effective management and control. Through a culture of continuous improvement and using the Deming Cycle of plan‐do‐check‐act, complacency can be prevented and value optimized for the end...