A key question for Internet commerce is the nature of competition with traditional brick-and-mortar retailers. Although traditional retailers vastly outsell Internet retailers in most product categories, research on Internet retailing has largely neglected this fundamental dimension of...

The Census Bureau recently conducted a survey of management practices in over 30,000 plants across the US, the first large-scale survey of management in America. Analyzing these data reveals several striking results. First, more structured management practices are tightly linked to higher levels...

The Census Bureau recently conducted a survey of management practices in over 30,000 plants across the US, the first large-scale survey of management in America. Analyzing these data reveals several striking results. First, more structured management practices are tightly linked to higher levels...

We study the fine-grained relationships among information flows, IT use,and individual information-worker productivity, by analyzing work at amidsize executive recruiting firm. We analyze both project-level andindividual-level performance using: (1) direct observation of over125,000 e-mail...

While it is now well established that IT intensive firms are moreproductive, a critical question remains: Does IT cause productivity orare productive firms simply willing to spend more on IT? We address thisquestion by examining the productivity and performance effects ofenterprise systems...