Narayanan, Sriram; Balasubramanian, Sridhar; … - 2012
We examine the drivers of project performance and customer satisfaction in outsourced software projects using a …-based software services vendor. Adopting a multidisciplinary perspective, we investigate how project planning, team stability, and … contexts: (a) the nature of software work (Maintenance & Development versus Testing projects) and (b) project maturity (New …