"Central to the issue of improving project performance is the application of deterministic, probabilistic processes and techniques to reduce human error. To that end, we as project managers often endeavour to implement and follow a project management methodology in the belief that we can reduce...

1. The challenge -- 2. Archetypes of project resilience -- 3. The art of noticing -- 4. The art of interpreting -- 5. The art of preparing -- 6. The art of containing -- 7. The art of recovering -- 8. Roads to resilience.

A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work‐shadowing method. Shows how the initial data were collected and categorised into definable groups and how the costs were estimated for each of these categories. The findings...