Purpose – The purpose of this paper is to present and test a model that seeks to answer Robey et al. 's challenge that “ERP's critical success factors offer few insights beyond conventional wisdom.” The model proposes that many so‐called critical success factors (CSFs) affect...

This paper brings together two challenging areas for both information systems (IS) research and practice: forms of coordination, and the efficacy of global, virtual software development projects. The contribution of the present paper is to develop a more comprehensive, knowledge-based model of...