A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work‐shadowing method. Shows how the initial data were collected and categorised into definable groups and how the costs were estimated for each of these categories. The findings...

1. The challenge -- 2. Archetypes of project resilience -- 3. The art of noticing -- 4. The art of interpreting -- 5. The art of preparing -- 6. The art of containing -- 7. The art of recovering -- 8. Roads to resilience.