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We examine the drivers of project performance and customer satisfaction in outsourced software projects using a …-based software services vendor. Adopting a multidisciplinary perspective, we investigate how project planning, team stability, and … contexts: (a) the nature of software work (Maintenance & Development versus Testing projects) and (b) project maturity (New …
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This study addresses the theoretically under explored question of how fit between project governance configurations, and the knowledge of specialized information technology (IT) and client departments influences information systems development (ISD) performance. It conceptualizes project...
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