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Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul (contributor); Vandaele, Darline (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003581303
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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Obtaining better performance through business process orientation
Gemmel, Paul; Vereecke, Ann - In: Integrated performance management : a guide to …, (pp. 116-134). 2004
Persistent link: https://www.econbiz.de/10002530587
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Operations management in health care
Boaden, R. J. (contributor); Gemmel, Paul (contributor) - 2002
About the Guest Editors Ruth Boaden is Senior Lecturer in Operations Management at theManchester School of Management, UMIST and Director of Health Organisations ResearchCentre. Her research interests cover a wide range of areas within health services managementand include work in IT in primary...
Persistent link: https://www.econbiz.de/10012672816
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Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation
De Regge, Melissa; Gemmel, Paul; Verhaeghe, Rik; … - In: Operations management research : OMR ; advancing … 8 (2015) 1/2, pp. 32-47
Persistent link: https://www.econbiz.de/10011410803