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Prozessmanagement
Dienstleistungsmanagement
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Information systems management
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The Palgrave handbook of knowledge management
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ECONIS (ZBW)
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Managing knowledge and learning for process improvement : a software-mediated process assessment approach for IT service management
Shrestha, Anup
;
Kong, Eric
;
Cater-Steel, Aileen
- In:
The Palgrave handbook of knowledge management
,
(pp. 621-641)
.
2018
Persistent link: https://www.econbiz.de/10011888231
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Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup
;
Cater-Steel, Aileen
;
Toleman, Mark
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012300866
Saved in:
3
Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol
;
Cater-Steel, Aileen
- In:
Information systems management
26
(
2009
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
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