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The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations

Fawcett, Stanley E.; Fawcett, Amydee M. - Council of Supply Chain Management Professionals - 2014

Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether...

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Business process and value delivery modeling using posession, ownership, and availability (POA) in enterprises and business networks

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Digital transformation and the COVID-19 challenge

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Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

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Start-ups initiating business relationships : process and asymmetry

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Toward a conceptualization of supplier-switching processes in business relationships

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Business relationship process management as company dynamic capability improving relationship portfolio

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Business networking: a process-oriented framework

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Case study of SAP implementation in a corporation network plant

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