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The emergence of service operations management as an academic discipline
Heineke, Janelle; Davis, Mark M. - In: Journal of operations management 25 (2007) 2, pp. 364-374
Persistent link: https://www.econbiz.de/10003443468
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Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean; Heineke, Janelle; Lewis, Michael - In: Journal of operations management 42/43 (2016), pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
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Operations management : integrating manufacturing and services
Davis, Mark M.; Heineke, Janelle - 2005 - 5th ed
Persistent link: https://www.econbiz.de/10002487816