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Prozessmanagement
Dienstleistung
17
Marketing
14
Production management
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service management
11
Service quality
11
Beziehungsmarketing
10
Consumer behaviour
10
Dienstleistungsqualität
10
Dienstleistungssektor
10
Konsumentenverhalten
10
Lehrbuch
10
Operations Management
10
Relationship marketing
10
Service industry
9
Services
9
Management
7
Customer satisfaction
6
Human Resource Management
6
Kundenzufriedenheit
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
Bibliometrics
4
Bibliometrie
4
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Book / Working Paper
12
Article
1
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Lehrbuch
8
Textbook
7
Accompanied by computer file
1
Aufsatz im Buch
1
Bibliografie
1
Book section
1
Elektronischer Datenträger als Beilage
1
Glossar enthalten
1
Glossary included
1
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Language
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English
12
Undetermined
1
Author
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Johnston, Robert
13
Slack, Nigel
9
Chambers, Stuart
6
Betts, Alan
3
Brandon-Jones, Alistair
3
Clark, Graham
1
Clarke, Graham
1
Johnston, R.
1
Johnston, Robert B.
1
Phihlela, Khomotso
1
Singh, Hemmanth
1
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Always learning
1
Operations management ; Vol. 1
1
Source
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ECONIS (ZBW)
11
USB Cologne (EcoSocSci)
2
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1
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
2
Cases in operations management
Johnston, Robert
(
contributor
)
-
1997
-
2nd ed
Persistent link: https://www.econbiz.de/10000602505
Saved in:
3
Operations management
Slack, Nigel
;
Chambers, Stuart
;
Johnston, Robert
-
2010
-
6. ed.
Persistent link: https://www.econbiz.de/10003871053
Saved in:
4
Operations management
Slack, Nigel
;
Chambers, Stuart
;
Johnston, Robert
-
2007
-
5. ed.
Persistent link: https://www.econbiz.de/10003377384
Saved in:
5
Operations and process management : principles and practice for strategic impact
Slack, Nigel
;
Brandon-Jones, Alistair
;
Johnston, Robert
; …
-
2012
-
3. ed.
Persistent link: https://www.econbiz.de/10009554541
Saved in:
6
Operations and process management : principles and practice for strategic impact
Slack, Nigel
;
Chambers, Stuart
;
Johnston, Robert
; …
-
2009
-
2. ed.
Persistent link: https://www.econbiz.de/10003750183
Saved in:
7
Operations and process management : principles and practice for strategic impact ; [integrated student CD]
Slack, Nigel
;
Chambers, Stuart
;
Johnston, Robert
; …
-
2006
-
1. publ., [Nachdr.]
Persistent link: https://www.econbiz.de/10003115728
Saved in:
8
Service operations management
Johnston, R.
;
Johnston, Robert
;
Clark, Graham
-
2001
-
1. publ.
Persistent link: https://www.econbiz.de/10001598093
Saved in:
9
Operations management
Slack, Nigel
;
Chambers, Stuart
;
Johnston, Robert
-
2004
-
4. ed.
Persistent link: https://www.econbiz.de/10001786575
Saved in:
10
Operations management : global and Southern African perspectives
Slack, Nigel
;
Brandon-Jones, Alistair
;
Johnston, Robert
; …
-
2017
-
3rd edition
Persistent link: https://www.econbiz.de/10012104168
Saved in:
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