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Service process design and management

Gemmel, Paul - In: Services management : an integrated approach, (pp. 259-276). 2003

Persistent link: https://www.econbiz.de/10001779186

Crossing borders and boundaries : 7th International EurOMA Conference, Ghent, Belgium

VanDierdonck, Roland (contributor) - In: International journal of operations & production … 22,12 (2002)

Persistent link: https://www.econbiz.de/10004714833

Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation

De Regge, Melissa; Gemmel, Paul; Verhaeghe, Rik; … - In: Operations management research : OMR ; advancing … 8 (2015) 1/2, pp. 32-47

Persistent link: https://www.econbiz.de/10011410803

From business process management to customer process management

Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266

Persistent link: https://www.econbiz.de/10011301256

Obtaining better performance through business process orientation

Gemmel, Paul; Vereecke, Ann - In: Integrated performance management : a guide to …, (pp. 116-134). 2004

Persistent link: https://www.econbiz.de/10002530587

Hospital Process Orientation (HPO) : the development of a measurement tool

Gemmel, Paul (contributor); Vandaele, Darline (contributor); … - 2007

Persistent link: https://www.econbiz.de/10003581303

Operations management in health care

Boaden, R. J. (contributor); Gemmel, Paul (contributor) - 2002

About the Guest Editors Ruth Boaden is Senior Lecturer in Operations Management at theManchester School of Management, UMIST and Director of Health Organisations ResearchCentre. Her research interests cover a wide range of areas within health services managementand include work in IT in primary...

Persistent link: https://www.econbiz.de/10012672816