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Impact of customer traffic and service process outsourcing levels on e-retailer operational performance

Perdikaki, Olga; Peng, David Xiaosong; Heim, Gregory R. - In: Production and operations management : an international … 24 (2015) 11, pp. 1794-1811

Persistent link: https://www.econbiz.de/10011411923

Impact of Customer Traffic and Service Process Outsourcing Levels on E-Retailer Operational Performance

Perdikaki, Olga - 2018

Many service firms deliver services via a mix of internally developed and delivered (i.e., insourced) and externally developed and delivered (i.e., outsourced) service processes. Service process outsourcing is especially common in e-retailing. Portions of e-retail customer ordering processes and...

Persistent link: https://www.econbiz.de/10012934983

Addressing endogeneity in operations management research : recent developments, common problems, and directions for future research

Lu, Guanyi; Ding, Xin; Peng, David Xiaosong; Chuang, … - In: Journal of operations management 64 (2018), pp. 53-64

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Introduction to the special issue on "technology management in a global context: From enterprise systems to technology disrupting operations and supply chains"

Heim, Gregory R.; Peng, Xiaosong - In: Journal of operations management 68 (2022) 6/7, pp. 536-559

Persistent link: https://www.econbiz.de/10013466478