The goal of this paper is to create a comprehensive picture of the service process structure of a typical Hungarian Government Window, which functions as a one-stop shop service centre for administrative public services. The research is focusing on process management details regarding service...

This study investigates the potential of predictive analytics in improving Key Performance Indicators (KPIs) forecasting by leveraging Lean implementation data in supply chain enterprises. A novel methodology is proposed, incorporating two key enhancements: using Lean maturity assessments as a...