Performance monitoring based on outputs (customers served, volume delivered, and service quality) has characterized oversight agencies in the water sector. However, Micromanagement and burdensome reporting schemes can curtail operational innovation and creativity. However, in situations where...

Infrastructure for developing nations raises concerns regarding citizen access, affordability, service quality, and network expansion. Historically, state-owned enterprises have tended to provide water service services, but performance has not been strong. However, public provision of water...