Organisations have changed the way they relate to their stakeholders as a requirement of what has been labelled as the 'new communication era'. Sources of competitive advantage are not anymore the traditional ones, and stakeholder management through effective communication becomes a moderating...

Communication and organisational change are inextricably linked. This paper reviews the role of formal and informal communication in organisational change and identifies and discusses the central processes of sense-giving and individual and social sense-making. It presents an initial model that...