"This report presents an overview of country initiatives concerning efficient, effective public services and open and innovative government. It focuses on four core issues: delivery of public services in times of fiscal consolidation; a more effective and performance-oriented public service;...

Foreword -- Executive summary -- Public sector innovation: An agenda for action -- Empowering the public sector workforce to achieve public sector innovation -- Generating and sharing innovative ideas in the public sector -- Working in new ways to support public sector innovation -- Innovating...