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Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions …This edited volume highlights the latest advances in and findings from research on service automation in public sector … development and future research. Following a brief introductory chapter, the book addresses major gaps in our current …
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needs to consider the justification for having a public sector. Further research should consider users as collective …
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Christopher Kolade Centre for Research in Leadership and Ethics and the academic director for the School's Senior Management …-Iwoye, Ogun State, and his research interest cut across human resources management, organizational behaviour, marketing, and …
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Policy analysts are accustomed to thinking in terms of tools and instruments. Yet an authoritative examination of the tools which have been developed to formulate new policies is missing. This book is the first of its kind to distinguish the defining characteristics of the main policy...
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