Dalgleish, Diane; Mauricio, Rory; Williams, Tessia - In: The TQM Journal 25 (2013) 4, pp. 431-440
provides comprehensive information on the division's processes, trends and impending changes for leadership that demonstrates … journey, not the destination, so leadership plays a vital role in its success. Second, the strategies on how to achieve … these ideas and strategies to emerge. Originality/value – This paper focuses on the perseverance and leadership required in …