Purpose – The purpose of this paper is to develop a model to explain frontline employee absence as a form of concerted resistance in a public service welfare environment. Design/methodology/approach – Conflicts over absenteeism can be interpreted as a mix of formal and informal struggles...

Purpose – The article aims to investigate implementation problems arising from the introduction of a new computer system in a public agency. Design/methodology/approach – Two analytical lenses were employed: a prescriptive model of technology‐based implementation and planned and emergent...

Purpose – The purpose of this paper is to develop a model to explain frontline employee absence as a form of concerted resistance in a public service welfare environment. Design/methodology/approach – Conflicts over absenteeism can be interpreted as a mix of formal and informal struggles...