The traditional practice of the public sector initiating and managing provision of public services is fast becoming unattractive due to diminishing capacity of the government to cope with increasing demand arising from dwindling economic fortune and the inefficiency with which public services...

The ongoing financial crisis has exacerbated concerns about the need to redefine the role and characteristics of regulation. In the case of public services, deregulation was justified by the benefits that would accrue to consumers, though scant attention was paid to actual consumer experience in...