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Customer-driven management models for choiceless clientele? : business process reengineering in a California welfare agency

Esbenshade, Jill; Vidal, Matt; Fascilla, Gina; Ono, Mariko - In: Work, employment & society : a journal of the British … 30 (2016) 1, pp. 77-96

Persistent link: https://www.econbiz.de/10011434849

Post-NPM-style service integration : partnership-based brokerage in elderly care

Anttiroiko, Ari-Veikko; Valkama, Pekka - In: International journal of public sector management : IJPSM 29 (2016) 7, pp. 675-689

Persistent link: https://www.econbiz.de/10011553855

Interplay between efficiency and quality in contracting : a case of responses to policy changes in public hearing-aid service

Lennon, Niels Joseph; Elmholdt, Kasper Trolle - In: Public management review 21 (2019) 6, pp. 839-862

Persistent link: https://www.econbiz.de/10012178800

Employment security in public services : a political and industrial contest over the institutionalization of employment security in the Queensland public service

Colley, Linda - In: Public personnel management 48 (2019) 4, pp. 608-626

Persistent link: https://www.econbiz.de/10012179711

Innovation in public services in the light of public administration paradigms and service innovation perspectives

Desmarchelier, Benoît; Djellal, Faridah; Gallouj, Fai͏̈z - In: European review of service economics and management (2019) 2/8, pp. 91-120

Persistent link: https://www.econbiz.de/10012162886

Changed roles and strategies of professionals in the (co)production of public services

Van Gestel, Nicolette; Kuiper, Marlot; Hendrikx, Wiljan - In: Administrative Sciences : open access journal 9 (2019) 3/59, pp. 1-15

This paper investigates the changed roles and strategies of professionals in a context of hybrid welfare state reform … their different backgrounds and status, meet highly similar challenges and tensions related to welfare state reform … understanding new professional roles and coping strategies in welfare state reform, in a context of changing relationships between …

Persistent link: https://www.econbiz.de/10012145390