This document outlines the Utility of the Future (UoF) program's methodology, which is divided into two main phases: the UoF Standard and UoF Advanced. The UoF Standard phase focuses on establishing a solid foundation for transformation through initial analysis, action planning, and strategic...

The sustainable development goal for water and sanitation to ensure availability and sustainable management of water and sanitation for all is a lofty goal. Worldwide, 2.4 billion people remain without access to improved sanitation and nearly 0.7 billion remain without access to improved...

In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective...

Urban water supply services have traditionally been provided by state-owned, water utilities. In the past decades, many governments have tried to turn state-owned water utilities into effective and viable organizations with mixed success. Why have some public utilities become more efficient...