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Customer service is a pre‐requisite for both developing and maintaining lasting buyer‐seller relationships. Long‐term benefits have been proved over time. As a strategic element of the marketing mix it is no longer dismissed on the basis of cost. Customer service issues involved, including...
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selling quantity and purchasing price for intermediary firms under profit maximisation.  … other firms or to the public. This article investigated how intermediary firms can optimally determine both selling quantity … and purchasing price of a product. By incorporating the special structure of intermediary firms′ environments and by …
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purchasing and supply chain management practices in a new way.  …
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A well‐prepared and presented proposal or tender can give a company a strong competitive edge. It is, however, an aspect of marketing that is often neglected.
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New consumers have emerged in North America. These consumers have higher expectations and are more demanding than yesterday’s consumers. Businesses must meet these requirements if they are to hold a competitive place in today’s marketplace. The authors report on research that identifies the...
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