increases in fees, not decreases, which suggests that quality-based advertising took place, and not price-based advertising. In …

The importance of quality costs and benefits is sometimes not recognised by industrial managers. Quality costs money … but the benefits which accrue are elusive and hard to quantify. The way in which quality costs have been regarded in the … past are reviewed and the old basis challenged. A new basis for recognising and exploiting quality benefits is proposed.  …

Schemes to improve quality performance have often concentrated on short‐term results or policy statements which do not …

The development of a quality database is central to effective automation of the operational activities of quality … control. The importance of automation to quality data management is stated and a quality database structure outlined. The …

The 1980s have seen the emergence of a new perception of productivity and its relationship to quality, cost and … quality and high productivity and profitability are mutually exclusive has been seriously challenged by academics and managers … alike. While most company studies point to a positive relationship between quality and productivity, the results of the …

Until recently, quality in most of the Third World countries was given little or no emphasis. However, today most of … these countries are endeavouring to infuse a high degree of quality in their products. This endeavour is proving to be … fruitful, which is encouraging more countries to accelerate their efforts to produce higher quality products and services. This …

This article presents the view that the remarkable post‐war improvement of Japanese product quality is attributable … responsible for the phenomenon include organisation for quality at various levels, emphasis upon training, a policy of …