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Total quality management : text, cases, and readings
Ross, Joel E. - 1994 - 2. ed.
Persistent link: https://www.econbiz.de/10000414183
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Principles of total quality
Omachonu, Vincent K.; Ross, Joel E. - 2004 - 3. ed.
Persistent link: https://www.econbiz.de/10001671508
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Total quality management : text, cases and readings
Ross, Joel Elmore - 1994 - 2. ed.
Persistent link: https://www.econbiz.de/10004182882